CALL US: 781.891.6270
SUPPORTbrokers provides services based
upon each individualí»s needs and desires.
There are 4 major service areas:
• Assist with obtaining government services
• Review concerns about current care quality
• Offer Information, referral & inclusion
• Create individual plan based on existing situation
• Evaluate and select service providers
• Implement service plan goals
• Develop a future vision for change in one or more areas of life
• Create action plan with goals
• Develop support network
• Assist with managing personal budgeting and household finances
• Coordinate community support services for personal care, medical, clinical and leisure needs
• Refer to legal guardian, representative payee, trustee or conservator

Contact us
217 South Street
Waltham, MA 02453
Phone: 781.891.6270
Fax: 781.891.6271

SUPPORTbrokers is a statewide, fee-for-service
program hosted by The Arc of Massachusetts.

• The program manager of SUPPORTbrokers
assesses each inquiry and determines which core services to offer.
• After review of available support brokers, a match is made based on the skills, education and experience needed.
• For example, a family requesting help with Turning 22 transition planning is matched with a support broker experienced in developing Transition Life Plans and knowledgeable about IDEA, adult funding sources and community programs for adults in their local area.

All support brokers are independent contractors who have been certified by The Arc. Certification involves a review of education, experience and references, as well as a criminal record check. Additionally each support broker must complete initial and on-going training and follow a strict Code of Ethics. Individuals and families are asked to complete an evaluation at the conclusions
of services.

Support brokers have years of experience in helping individuals thrive in the community. Each brings a unique perspective and different skills, but all are well versed in community living options and in different state benefits and services. Each has at least fifteen years of experience in advising families. Most have done extensive work in at least one person centered planning method. Although not required, advanced degrees have been achieved
by the current group of SUPPORTbrokers.

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